Returns & complaints


I want to return my order

You can return the goods to us within 14 days without giving a reason. Opened goods or hygiene articles cannot be returned.

For quick processing:

Step 1: Fill out the cancellation form and send it to: [email protected]
Step 2: Send us the goods with sufficient postage to:
Miraherba GmbH
Lindenstrasse 40
71634 Ludwigsburg
Step 3: The shipping costs for the return can be reimbursed via PayPal: free returns with PayPal
Step 4: As soon as the goods have been received and checked, the purchase amount will be refunded to the payment method you used.



There is a product shortage

Despite careful control, it can happen that an item has a defect.

For quick processing:

Please contact customer support: [email protected] .

Send us the following information
- your name
- Your order number (9 letters)
- A picture of the affected product



My order is damaged

We pack our goods with a lot of love and attention. However, it can happen that the goods arrive damaged.

For quick processing:

Please contact customer support: [email protected] .

Send us the following information
- your name
- Your order number (9 letters)
- Pictures of the damaged goods INCLUDING the surrounding packaging material
- Pictures of the outer box

As soon as the information is complete, our customer service will process the claims settlement together with you and either send you new goods or refund the purchase price.


In the event of transport damage with DHL:
The damage report is possible within 7 days after delivery.
Unfortunately, claims that are reported later cannot be asserted.

In the event of transport damage with DPD:
The damage report is possible within 14 days after delivery.


What to do if the package is lost

In rare cases a package is lost in transit and is reported as "out of control". What to do?

For quick processing:

Please contact customer support at [email protected] if your package has not yet been delivered 2 weeks AFTER dispatch. We will then initiate a search for the package. An investigation job cannot be started earlier.

Send us the following information
- your name
- Your order number (9 letters)

Based on the research, we will receive more information about the status of the shipment. The delivery has often got caught in the depot and will be delivered to you later.

In the rare case of loss, we will send you an affidavit stating that the delivery has not been received, which you must sign and return to us.

If we do not receive your signed reply, we are unfortunately unable to complete the loss report and claims settlement process.


I received the wrong shipment

We apologize for this mistake. We don't want to cause you any trouble.


For quick processing:

Please contact customer support: [email protected] . We clarify all further steps with you and ensure that the case is resolved quickly.



I couldn't pick up my order or I refused to accept it

Perhaps you did not manage to collect your parcel from the parcel shop in time and it is now on its way back to us. So it goes on now:

For quick processing

Please contact customer support at [email protected] if your package has not yet been delivered 2 weeks AFTER dispatch. We will then initiate a search for the package. An investigation job cannot be started earlier.

Send us the following information
- your name
- Your order number (9 letters)

Our support will then clarify the further procedure with you. There is either a cancellation or the goods are sent again.

Please note that in both cases the additional expenses for the shipping costs will be calculated . As a gesture of goodwill, we only charge you the simple standard shipping costs and not the costs that also arise for the return. This also applies to orders that we have sent you free of charge.

.