Return & Complaint


I want to return my order

You can return the goods to us within 14 days without giving a reason. Opened goods or hygiene articles cannot be returned.

For a quick edit:

Step 1: Fill out the withdrawal form and send it to: [email protected]
Step 2: Send us the goods with sufficient postage to:
Miraherba GmbH
Lindenstr. 40
71634 Ludwigsburg
Step 3: You can still have the shipping costs for the return refunded via PayPal until November 26th , 2022: free returns with PayPal . Attention: PayPal will discontinue this service as of November 27th, 2022!
Step 4: Once the goods have been received and inspected, the purchase amount will be refunded to the payment method you used.



There is a product defect

Despite careful control, it can happen that an item has a defect.

For a quick edit:

Please contact customer support: [email protected] .

Send us the following information
- Your name
- Your order number (9 letters)
- An image of the affected product



My order is damaged

We pack our goods with a lot of love and attention. Nevertheless, it can happen that the goods arrive damaged.

For a quick edit:

Please contact customer support: [email protected] .

Send us the following information
- Your name
- Your order number (9 letters)
- Pictures of the damaged goods AND the surrounding packaging material
- Images of the outer box

As soon as the information is complete, our customer service will work with you to settle the claim and either send you new goods or refund the purchase price.


In the case of transport damage with DHL:
The damage report is possible within 7 days after delivery.
Unfortunately, cases of damage reported later cannot be asserted.

In the event of transport damage with DPD:
The damage report is possible within 14 days after delivery.


What to do if the package is lost?

On rare occasions, a package is lost in transit and reported as "out of control". What to do?

For a quick edit:

Please contact customer support at [email protected] if your package has not been delivered 2 weeks AFTER sending. We then initiate a search of the package. A research assignment cannot be started earlier.

Send us the following information
- Your name
- Your order number (9 letters)

Based on the investigation, we will receive more information about the status of the shipment. Frequently, the delivery got stuck at the depot and will be delivered to you later.

In the rare event of a loss, we will send you an affidavit of non-receipt which you should sign and fill out and return to us.

Unfortunately, if we do not receive your signed reply, we will not be able to complete the process of reporting the loss and settling the claim.


I received an incorrect delivery

We apologize for this mistake. We don't want to cause you any trouble.


For a quick edit:

Please contact customer support: [email protected] . We will clarify all further steps with you and ensure that the case is resolved quickly.



I couldn't pick up my order or refused to accept it

Maybe you didn't manage to collect your parcel from the parcel shop in time and it is now on its way back to us. This is how it goes now:

For quick processing

Please contact customer support at [email protected] if your package has not been delivered 2 weeks AFTER sending. We then initiate a search of the package. A research assignment cannot be started earlier.

Send us the following information
- Your name
- Your order number (9 letters)

Our support will then clarify the further procedure with you. The goods will either be canceled or sent again.

Please note that in both cases the additional costs for the shipping costs will be charged . As a gesture of goodwill, we will only charge you the simple standard shipping costs and not the costs that are also incurred for the return. This also applies to orders that we have sent to you free of charge.

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