shipping and costs

Shipping within Germany

We deliver your order to any desired address within Germany. If no different delivery address is given, the delivery will be made to the order address saved in your customer account.

If there are problems with your delivery, simply contact us by e-mail or call us. We're here to help.

Phone: +49 (0)7141 1423570 (Monday to Friday 9:00 a.m. to 1:00 p.m.)
Email: [email protected]

How much are the shipping costs?

Shipping within Germany costs a flat rate of €4.90.
From 49 € value of goods, shipping within Germany is free.

Shipping within Europe (only EU)

We are also happy to supply you internationally . We have compiled the corresponding shipping costs for you in the following table.

*possibly. Island surcharge of 20 EUR

Frequently asked questions about shipping

How long does the delivery take? (Germany)

All products can be delivered directly. We use DPD or DHL to deliver your goods. Unless other delivery times have been agreed, the delivery time is 1-3 working days from receipt of the order. Most orders are even delivered within 24 hours. After the parcel has been handed over to the parcel service, you will receive a tracking code by email with which you can track the status of your shipment online.

How long does the delivery take? (Europe)

When shipping outside of the Federal Republic of Germany and within Europe, the delivery takes about 4 - 7 working days.

Your package does not arrive with you?

If your delivery does not reach you within a few days, track the status of your package using the tracking number sent to you via the services of the package delivery service. The links below will take you to the tracking services.

> Tracking service

Has the package still not arrived after several days and you have not received a message from the courier?
In this case, please contact us - we will immediately check the whereabouts of your package and, if necessary, issue an investigation order. We will then let you know whether we will send your delivery again or refund your purchase.

Further details on the investigation order can be found on the page > Returns & Complaints .

What is refunded in the case of a parcel return?

If your delivery is returned to us because it could not be delivered or was not collected from the parcel shop, we will refund the purchase price of your goods. The return will incur additional costs, but as a gesture of goodwill we will only charge you the simple postage costs for a return . If the package is not accepted, the reimbursement is reduced by the standard shipping costs. This also applies to orders that we have sent to you free of shipping costs.

The package was delivered with transport damage?

Please report the damage to us or the delivery person as soon as possible. In the case of hidden damage that is only visible after opening the delivery, it is best to contact us directly. In this case, we ask you to email us digital photos of the damage, stating the invoice number. to send.

Further details for a quick settlement of claims can be found on the page > Returns & Complaints .